The CHAO ZHAO VALVES vision is to provide our customers with such an exceptional level of service that they never need to consider alternative sources of supply.

The company is fully committed to excellence in customer service and this commitment runs through the organisation at all levels.

The standard of service we provide is central to every activity BLACKHALL undertakes. This is ingrained in all employees, at all levels. Our innovation and customer service culture is exactly what has fuelled the business since 1965.

We care passionately about our customers: without you we would not exist. We are, however, realists and, from time to time we may not meet your expectations. OUR PLEDGE is that we will act immediately upon hearing your concern at the very highest level. You will benefit from our continuous improvement culture, as will we.

J. Blackhall
J. Lewthwaite
Board of Directors

Check out our 2nd January 2007 statistics:

• 99.9% Actual on-time delivery for All Products (target = 90%)
• 93.5% 12 month rolling average on-time delivery for All Products (target = 95%)

We urge all our customers to come and visit us and to see for themselves what makes us special.

Our customer service culture is fully supported by our policies:

• BLACKHALL employ a product design philosophy to maximise standards of service.
• BLACKHALL hold strategically high inventory levels to ensure rapid response for your standard products and spares requirements.
• BLACKHALL we provide 24 hour support, 365 days a year for our strategic global customers.